Pricing Information

• Minimum Call Out: €65 (VAT 13.5% included)

Payment Methods

• Payments can be made by cash or card once the service is completed.

Service Exclusions

Areas Not Covered

• Dublin 1
• Dublin 2
• Baily
• Baldoyle
• Howth
• Dalkey
• Any location above Donabate or below Dunlaoghaire

Property Types Not Serviced

• Commercial buildings
• Three or more-story properties
• Apartment blocks

1. General Requirements

1.1. A responsible person, aged 18 or older, must be present at the property while the work is being carried out. Payment for services is required upon completion and can be made via card or cash.

1.2. Minimum call-out charge is €65.

2. Pricing

2.1. We operate a fixed pricing scheme based on the information you provide. If there are any undisclosed issues (e.g., larger fireplaces or properties), we reserve the right to re-quote on arrival.

2.2. Should you decline the revised quote, a site visit charge will apply.

2.3. Any additional work required (e.g., blockages or neglected flues) will be subject to extra charges. If you choose not to proceed, a fee covering costs and work already done will be charged.

3. Quotes & Payments

3.1. Quotes are valid for 30 days. Estimates given over the phone or messages are provisional; final quotes are given upon arrival.

3.2. Payment is due upon completion of the service, payable by card, cash, or through our website. No other payment methods are accepted.

4. Scheduling, Arrival Times & Rescheduling

4.1. Adhering to Construction Safety Guidelines and Manual Handling best practices, services may be rescheduled or canceled due to unsuitable weather. You will be informed via email, text, or phone.

4.2. Due to traffic conditions, our arrival time may vary by up to 30 minutes. We will notify you of any significant delays.

5. Cancellations & Right to Refuse

5.1. We reserve the right to refuse services and/or cancel bookings if outside our coverage area, if information is missing or incorrect, if there is no parking, or due to safety concerns, aggressive behavior, or adverse weather.

5.2. We do not service commercial buildings, properties with three or more stories, or apartment blocks.

6. Nests, Blockages & Soot Disposal

6.1. Outdoor services are weather-dependent.

6.2. Soot is classified as a chemical hazard and must be disposed of in the property owner’s black bin.

7. Money-Back Guarantee & Discounts

7.1. If you are dissatisfied with our service, contact us within 48 hours. If the issue is not resolved within 8 days, we will refund the payment.

7.2. Only one discount voucher can be used at a time.

7.3. If a refund is issued or the problem is rectified, any negative feedback written by the customer must be deleted or rectified.

7.4. RETURN POLICY:

Before lighting a fire, a CO2 alarm must be installed and operational. Open fires or stoves may only be used in rooms with adequate ventilation, a carbon monoxide alarm, and full compliance with the 2017 building regulations and all safety regulations in Ireland.

To ensure safety, gently warm the flue by burning small fire logs for at least two hours. During this period, no one should be sleeping as this step is critical for detecting any potential chimney issues. If a return is requested and it is determined that the client did not follow our instructions specifically, a service fee will apply.

A service fee will also apply if the client does not comply with safety regulations, such as burning prohibited materials (e.g., wrapping paper, plastic) or lacking essential chimney components, such as a bird guard or chimney cap. Men in Black Property Maintenance will not be liable for bird nest buildup after our visit.

In these cases, the service fee will remain applicable. Men in Black Property Maintenance accepts no legal responsibility if your home does not meet the required safety regulations.

8. VOUCHERS

8.1. Vouchers issued during promotions are valid for use for 30 days from the date of issue.

8.2. In cases where promotional vouchers are issued without a specified expiry date, these vouchers shall be deemed valid for a period of thirty (30) days from the date of issuance, in accordance with applicable regulations in Ireland

9. Potential Issues (Chimney)

9.1. We take care to prevent damage but are not responsible for pre-existing conditions or issues related to deteriorating or poorly maintained chimneys and components.

9.2. For stainless steel flues, specific heads and rods are used to avoid damage.

9.3. If additional work is required due to neglect or blockages, extra charges will apply.

9.4. Following a sweep, some soot may still fall due to chimney conditions; this is normal.

10. Potential Issues (Windows and Gutters)

10.1. We reserve the right to refuse service if deemed unsafe. We do not repair gutters or windows.

10.2. We are not responsible for any pre-existing damage or issues related to hidden wiring or antenna cables.

Additional Recommendation:

During our Gutter, Fascia and Soffit Cleaning service, debris may inadvertently land on windows. For optimal results and to prevent any potential dissatisfaction, we suggest scheduling a simultaneous window cleaning. This ensures thorough cleanliness and enhances overall customer satisfaction.

11. Potential Issues (Carpet Cleaning)

11.1. Quotes are valid for 30 days and may be amended based on property inspection.

11.2. Additional charges apply for large rooms, pets, and parking.

11.3. Access must be provided at the scheduled time, and keys must function without special efforts.

11.4. Liability exclusions include natural fiber shrinkage, pre-existing poor fitting, wear and tear, and odors due to lack of ventilation.

11.5. The room must stay ventilated or have at least one window opened until the carpet completely dries.

11.6. Please ensure the cleaning area remains free from foot traffic, as walking on a wet carpet may impact the final cleaning outcome.

11.7. While we always aim to provide the highest standard of cleaning services, we cannot guarantee the removal of all stains, signs of wear and tear, or animal and human hair. Some stains, particularly those that are deeply set or have aged over time, may not be completely removed despite our best efforts. By booking our services, you acknowledge this limitation.

11.8. An additional charge will apply for services requiring extra time to complete, such as dealing with excessive stains, difficult access, excessive animal or human hair, and more.

12. Data Protection & Privacy Policy

12.1. We comply with GDPR regulations and ensure the security of your personal information.

12.2. Personal data is collected and processed to provide quotations, invoices, and certification.

12.3. Data retention is in accordance with legal obligations, and information is securely destroyed after the retention period.

12.4. Personal information may be shared with selected third parties for certification and warranties.

13. Miscellaneous

13.1. We do not clean pallet stoves.

13.2. We are exempt from registration in the ICO Data Protection Register as we only process data for core business purposes.

For any issues or inquiries, please contact us at:

Men in Black Property Maintenance

• Email: [email protected]
• Phone: +353 1 576 8886
• Website: www.mibireland.com

Note: These terms and conditions are in accordance with Irish law and regulations.